Privacy Policy
Introduction
This Privacy Policy explains how Meridian Visual collects, uses, stores, and protects personal and project-related information in the course of providing architectural visualisation and property marketing services.
We are committed to handling your information responsibly, protecting your privacy, and being transparent about how data is used throughout our working relationship.
Information you provide
Personal Information
When you engage Meridian Visual, we may collect personal and business information including your name, email address, phone number, billing address, payment details, and company information where applicable.
This information is required to communicate with you, manage projects, process payments, and maintain our professional relationship.
Project Information
During the course of a project, we collect and store project-related information such as architectural drawings, models, reference material, briefs, brand assets, feedback, correspondence, and any other content you provide to support delivery of our services.
This information is used solely for the purpose of producing and delivering the agreed visualisation and marketing outputs.
Information automatically collected
Website Usage
When you visit our website, we automatically collect limited technical information related to your visit. This may include your IP address, browser type, device and operating system, pages viewed, time spent on pages, referring website, and date and time of access.
This information is used to understand how visitors interact with our site, monitor performance, and improve usability. It is not used to personally identify you.
Cookies and Tracking
Our website uses cookies to ensure basic functionality and to understand how the site is used. These may include:
Essential cookies required for the website to operate correctly
Analytics cookies to measure site usage and performance
Preference cookies to remember user settings
Marketing or tracking cookies are only used where legally required and with your explicit consent. You can manage or disable cookies through your browser settings at any time.
How we use your information
Service Delivery
We use personal and project-related information to deliver the services you request. This includes managing enquiries, producing and delivering visual content, communicating during projects, processing payments, and fulfilling contractual obligations.
Your information allows us to operate efficiently and provide professional architectural visualisation and property marketing services.
Service Improvement
We may analyse aggregated and anonymised data to improve our services and website. This includes reviewing usage patterns, refining workflows, improving site performance, and resolving technical issues.
Any analysis is conducted at a high level and is not intended to identify individual users.
Communication
We use your contact details to communicate about active projects, service delivery, scheduling, and administrative matters. This includes project updates, requests for feedback or approvals, invoicing, and delivery notifications.
Marketing communications or newsletters are only sent where you have explicitly opted in. You may unsubscribe from non-essential communications at any time.
Data storage and security
Data storage
Client and project data is stored using reputable, secure cloud-based storage providers that apply industry-standard security practices. Access to data is restricted to individuals involved in service delivery and business administration.
We take reasonable steps to protect information against loss, misuse, or unauthorized access, while maintaining confidentiality throughout the project lifecycle.
Data retention
We retain active client data for the duration of our working relationship. Project files may be archived after completion for reference, legal, or accounting purposes in accordance with applicable laws and professional requirements.
You may request deletion of non-essential personal data at any time, subject to legal, contractual, or regulatory obligations.
Security Measures
We implement appropriate technical and organizational safeguards to protect information, including encrypted data transmission, access controls, secure authentication practices, and regular system updates.
While no system can guarantee absolute security, we take data protection seriously and continuously review our practices to reduce risk and maintain trust.
Information sharing
Third-Party Service Providers
We work with a limited number of trusted third-party service providers to support service delivery and business operations. These may include payment processors, secure file storage platforms, communication tools, analytics services, and project management systems.
Third-party providers are granted access only to the information necessary to perform their functions and are required to maintain appropriate confidentiality and data protection standards.
Legal Requirements
We may disclose information where required to comply with applicable laws, regulations, court orders, or lawful government requests, or where necessary to protect our rights, enforce our agreements, or respond to legal claims.
Where legally permitted, we will make reasonable efforts to notify you of such disclosures.
Your rights and choices
Access Rights
You have the right to request access to personal information we hold about you, request corrections to inaccurate data, and obtain copies of your information in a commonly used format, in accordance with applicable data protection laws.
Requests will be handled within legally required timeframes.
Control Options
You remain in control of how your personal information is used. You may opt out of marketing communications at any time, manage cookie preferences through your browser or consent tools, unsubscribe from newsletters, and request access to, correction of, or deletion of your personal data where applicable. Requests are handled in accordance with applicable data protection laws.
International data transfers
Meridian Visual operates internationally and may process or store information in jurisdictions outside your country of residence, including within the European Union and other regions where our service providers operate. Where international data transfers occur, we take appropriate safeguards to ensure your information is protected in line with applicable data protection regulations.
Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Material updates will be communicated where appropriate. Continued use of our website or services following any updates constitutes acceptance of the revised policy.
Specific rights by region
European users (GDPR)
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). These include the right to access your personal data, request correction of inaccurate information, request erasure where legally permitted, restrict or object to certain processing activities, and request data portability where applicable. Requests can be made by contacting us, and we will respond in accordance with GDPR requirements.
Other Regions
We respect and comply with applicable data protection and privacy laws in the jurisdictions where we operate or provide services. Where local legislation grants additional rights, we will honor those rights in accordance with applicable legal requirements.
Compliance and Certification
Meridian Visual operates in accordance with the GDPR and applicable data protection laws relevant to our operations. We implement reasonable technical and organisational measures to protect personal information and review our practices periodically to ensure ongoing compliance with legal and regulatory obligations.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein.