Terms of service
[01]
Overview
1.1 / Project-Based Services
Meridian Visual provides architectural CGI and property marketing visuals for use across concept development, design approval, and sales or leasing launch. All projects are delivered based on agreed scope, timelines, and deliverables confirmed prior to commencement.
A written agreement or approved proposal is required before work begins.
[02]
Services Terms
2.1 / Project Terms
Each project is scoped individually. Deliverables, timelines, revision rounds, and fees are defined upfront and confirmed before production starts. Project timelines begin once the deposit and all required inputs are received.
[03]
Scope of Work
3.1 / Included Services
Our services may include, depending on the project:
Exterior and interior architectural visualisation
Aerial visualisations
3D floor plans
Marketing-ready 2D drawings
Brochures and sales collateral
Presentation and visual assets for digital and print use
Only services explicitly listed in the agreed scope are included.
3.2 / Excluded Services
Unless specifically agreed in writing, the following are excluded:
Statutory Architectural, or engineering services
[04]
Client Responsibilities
4.1 / Required Materials
Clients are responsible for providing a clear project brief, relevant drawings and reference material, and any available design intent information prior to project commencement. All required feedback, approvals, and decisions must be provided within the agreed timeframes to maintain the project schedule.
Meridian Visual is not responsible for delays or revisions resulting from incomplete, late, or changing information.
4.2 / Communication
A single, designated point of contact is required for each project or retainer. Feedback must be consolidated, clear, and provided within three business days of each review stage unless otherwise agreed.
Delays in feedback, fragmented comments, or late approvals may impact delivery timelines and may require timeline or fee adjustments.
[05]
Intellectual Property
5.1 / Rights and Ownership
Upon receipt of full and final payment, the client is granted ownership and usage rights to the final approved deliverables for the agreed purposes.
All working files, preliminary concepts, test renders, and unapproved or rejected material remain the intellectual property of Meridian Visual. Meridian Visual retains the right to display completed work for portfolio, marketing, and promotional purposes unless otherwise agreed in writing.
Clients warrant that all reference material, drawings, branding, and assets supplied are owned by them or licensed for use, and that Meridian Visual is indemnified against any third-party claims relating to copyright or trademark infringement.
5.2 / File Delivery
Final deliverables will be supplied in the formats and resolutions specified in the project agreement. Source files are not included unless explicitly stated and may be subject to an additional fee. All files will be delivered via secure digital transfer.
[06]
Revisions and Changes
6.1 / Project Revisions
The number of revision rounds is defined in each project agreement. Revisions that fall within the agreed scope and direction are included in the project fee.
Changes to overall direction, design intent, approved camera angles, or scope are considered scope changes and will be quoted separately. Any additional revision rounds beyond those included will be billed at Meridian Visual’s standard hourly rate.
To maintain efficiency, all feedback must be consolidated and provided in a single, coordinated response per revision round.
6.2 / Scope Changes
Any changes to the agreed scope require written approval before work proceeds. Where applicable, revised fees and timeline adjustments will be issued for approval prior to implementation. The original agreement will be updated in writing to reflect approved changes.
[07]
Payment Terms
7.1 / Project Payments
All projects require a 50% deposit upon agreement confirmation. The remaining 50% balance is due prior to final delivery of approved assets.
Invoices are issued on Net 15 terms unless otherwise agreed. Late payments may incur interest at 1.5% per month, and Meridian Visual reserves the right to pause work on overdue accounts.
[08]
Cancellation and Termination
8.1 / Project Cancellation
Projects may be cancelled with written notice. Fees payable are based on the production stage reached at the time of cancellation:
25% of the total project fee
If cancelled prior to Camera Approval
(01 — before camera angles and viewpoints are approved)
50% of the total project fee
If cancelled after Camera Approval and Art Direction, but before First Revision delivery
(01–02 completed)
100% of the total project fee
If cancelled after First Revision delivery or once production has progressed into Second Revision or Final Images
(03 onward)
All completed and paid-for work will be released to the client in its current state. Meridian Visual reserves the right to withhold delivery of any unpaid work until outstanding fees are settled in full.
8.2 / Retainer Termination
Retainer agreements require 30 days’ written notice for termination. Work will continue through the notice period.
Unused retainer hours are non-refundable and do not roll over unless explicitly agreed in writing. Any overage hours incurred during the notice period will be invoiced separately prior to termination.
[09]
Confidentiality
Both parties agree to maintain the confidentiality of all non-public, proprietary, or commercially sensitive information shared during the course of a project.
Meridian Visual will not disclose project materials, visuals, or documentation to third parties without prior written consent, except where required to deliver the agreed services.
Confidentiality obligations survive the completion or termination of the agreement. A formal non-disclosure agreement (NDA) can be provided upon request where additional confidentiality protections are required.
[10]
Liability and Indemnification
10.1 / Limitation of Liability
Meridian Visual’s total liability arising from any project or retainer is strictly limited to the fees paid by the client for the specific project or retainer period giving rise to the claim.
We shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profit, loss of revenue, loss of sales, or business interruption. Meridian Visual does not guarantee specific commercial, sales, planning, or approval outcomes resulting from the use of visual material.
The client agrees to indemnify and hold Meridian Visual harmless from any claims, damages, or liabilities arising from materials, information, instructions, or content supplied by the client, including third-party intellectual property.
10.2 / Insurance
Any insurance coverage does not extend or increase liability beyond the limitations set out in these terms.
[11]
General Terms
11.1 / Independent Contractor
Meridian Visual operates as an independent contractor. Nothing in these terms or any project agreement creates a partnership, joint venture, or employment relationship between the parties. Each party is responsible for its own taxes, insurance, and business expenses. No employee benefits or employment rights are implied or created.
11.2 / Force Majeure
Neither party shall be liable for delays or failure to perform resulting from events beyond their reasonable control, including but not limited to natural disasters, acts of government, power or network outages, pandemics, or war. Project timelines will be adjusted as reasonably required, and both parties agree to act in good faith to minimise disruption.
[12]
Dispute Resolution
In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith discussion.
If a resolution cannot be reached, the parties agree to attempt mediation before pursuing formal legal action.
If mediation is unsuccessful, disputes shall be resolved through binding arbitration. This agreement shall be governed by the laws of Austria, and each party shall bear its own legal costs unless otherwise determined by the arbitrator.
[13]
Modifications
Meridian Visual may update these Terms of Service from time to time. Where changes materially affect active projects or retainers, reasonable notice will be provided.
Project-specific agreements, proposals, or signed contracts take precedence over these general terms where applicable. Any variations or special arrangements must be agreed in writing.
Continued use of Meridian Visual’s services after notification of updated terms constitutes acceptance of those changes.
[14]
Entire Agreement
These Terms of Service, together with any signed project agreement, proposal, or retainer contract, constitute the entire agreement between Meridian Visual and the client.
They supersede all prior discussions, correspondence, or understandings, whether written or oral. No amendment or waiver shall be valid unless confirmed in writing by both parties.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.